![Pinterest](https://pinterest.com/pin/create/button/?url=https://uknews.evprotec.com/we-spent-25k-on-a-conservatory-but-havent-used-it-for-4-years-after-a-builder-row/&media=https://uknews.evprotec.com/wp-content/uploads/2022/10/comp-skc-conservatory-op.jpg&description=A COUPLE who spent nearly £25k on a conservatory are fed up after being unable to use it for four years following a builder row. Stephen Stafford, 37, and Jen, 38, spent £22,023.10 to have a conservatory built at their property in Newcastle by home improvement company Pennine. Stephen Stafford has been left unhappy with the conservatoryCredit: NCJMedia Jen was diagnosed with motor neurone diseases - a terminal illnessCredit: NCJMedia Jen suffers from motor neurone disease which meant the family took the decision to turn the living room of their home into her bedroom. The couple, who are parents to Paige, 12, and Cohen, 5, had planned to use the extra space of the conservatory as a new living room. But Stephen claims they were mis-sold by the local company and have been battling for four years to get the structure fixed. Stephen, who works as an investigator for Durham Constabulary, told Chronicle Live: "We had no choice but to go for something like this to make sure Jen had somewhere to have as a bedroom, a place she could call her own, as her disease progresses. "It's absolutely devastating. These last four years have gone from being stressful to being horrendous." The dad-of-two said that, before signing up for the build, he explained to Pennine about Jen's condition and highlighted his concerns about the conservatory being too cold in the winter and too hot in the summer. And he claims Pennine gave him a demonstration and reassured him that that wouldn't be the case. However, after the conservatory was built in May 2018, Stephen said his fears turned into reality with the conservatory far too uncomfortable for Jen. Stephen claims he complained to Pennine and they offered to fit a solid roof for another £15,000, which they could not afford. He claims they then offered him a second option of replacing the glass in the roof with a higher quality glass for another £3,883. Stephen said: "At that point I felt that we had no other option. We were completely priced out o){kind=link}
A COUPLE who spent nearly £25k on a conservatory are fed up after being unable to use it for four years following a builder row.
Stephen Stafford, 37, and Jen, 38, spent £22,023.10 to have a conservatory built at their property in Newcastle by home improvement company Pennine.
Jen suffers from motor neurone disease which meant the family took the decision to turn the living room of their home into her bedroom.
The couple, who are parents to Paige, 12, and Cohen, 5, had planned to use the extra space of the conservatory as a new living room.
But Stephen claims they were mis-sold by the local company and have been battling for four years to get the structure fixed.