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HomeSourcesmirror.co.ukRetired midwife paid neighbour's energy bill for six years after meter error

Retired midwife paid neighbour’s energy bill for six years after meter error

Judith Stenner, 72, from Manchester, moved into her flat in 2016 and saw her energy bills shoot up from around £60 a month to more than £400 after a family moved into the flat next door

A retired midwife unknowingly paid her neighbour’s energy bill for several years due to a huge error.

Judith Stenner, 72, from Manchester, originally paid £60 a month when she moved into her flat in 2016. A new family moved into the flat next door in 2018 – and then she started noticing her bills creep up. Her energy bills reached an eye-watering £400 a month over last winter.

When Judith questioned her energy bill, she was told by her provider ScottishPower that she was classed as a “high energy user”. The mother-of-two and breast cancer survivor had tried lowering her energy usage, which included rarely cooking at home, switching all electrical appliances off, and turning her heating off during the winter months – but her bills continued to rise.

Judith told PA Media she went into a “numb phase that nobody is believing you and nobody is listening” as she struggled to resolve the issue with ScottishPower. Her daughter, Semra Kurutac got involved in April of this year and after repeatedly taking meter readings, she worked out her mother’s energy bill of £400 a month over the winter should’ve been around £80 a month based on her current usage.

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