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NatWest hit with most complaints about bank account closures

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NatWest was the subject of the joint most complaints over decisions to close bank accounts last year, data show, a day after its boss resigned following a scandal over the closure of Nigel Farage’s Coutts account.

Customers complained about NatWest and rival Barclays 274 times each in 2022/23, figures supplied to Bloomberg showed. This includes cases linked to NatWest’s Royal Bank of Scotland brand. 

The data from the Financial Ombudsman Service, the independent body that settles issues between customers and lenders, show NatWest was the most complained-about bank for the past three years in terms of account closures, although the absolute number for all the lenders is a fraction of the millions of accounts they each service.

It comes after Dame Alison Rose resigned on Wednesday after discussing Mr Farage’s account with a BBC journalist, wiping £850m off the value of the lender.

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