![Pinterest](https://pinterest.com/pin/create/button/?url=https://uknews.evprotec.com/my-dementia-suffering-mum-has-been-without-heating-hot-water-for-20-days/&media=https://uknews.evprotec.com/wp-content/uploads/2022/11/2022-sun-online-oap-suffering-774187163.jpg&description=A WOMAN battling dementia has received 'no empathy' from British Gas after being left without heating and hot water for 20 days, according to her daughter. Susan Davies, 77, was reportedly left confused as carers were forced to bathe her in "freezing water" and she "sits shaking" due to the radiators not working. Susan Davies, 77, was left without hot water and heating for 20 daysCredit: Ian Whittaker - News Group Newspapers Ltd Susan, who suffers from dementia, sat 'shaking' as her radiators didn't workCredit: Ian Whittaker - News Group Newspapers Ltd Her daughter, Sarah Cross, 50, is "furious" as she feels the major energy company is "fobbing" her off, and is concerned that her mum doesn't understand what's happening. "It's really upsetting to think of her like this, I worry about the long-term effects to her physical health and her mental health, as she is just sitting there getting cold," she said. Ms Davies's boiler first stopped working on October 19. When an engineer came Mrs Cross was told that it needed new parts and they would come back to fit them, but this didn't happen. On October 25, the engineer said that the boiler was too old and recommended buying a new one. Mrs Cross agreed as she thought this would be the quickest solution to getting it working. "The engineer explained that it would be more efficient and will save around 25 per cent on the bills. My mum doesn't understand the rising energy costs so she always has the heating up full blast." An engineer came to fit the new £3,897 boiler on November 3, which took two days to install. When it was finally fitted and working on November 4, Mrs Cross felt she could "breathe a sigh of relief". However, she went round the next day "expecting it to be warm and cosy but it was freezing cold" and the boiler was not working. "There was an error code about the pipes displayed on the screen so there was nothing I could fix myself." She managed to book another slot for an engineer to come out between 12pm and 6){kind=link}
A WOMAN battling dementia has received ‘no empathy’ from British Gas after being left without heating and hot water for 20 days, according to her daughter.
Susan Davies, 77, was reportedly left confused as carers were forced to bathe her in “freezing water” and she “sits shaking” due to the radiators not working.
Her daughter, Sarah Cross, 50, is “furious” as she feels the major energy company is “fobbing” her off, and is concerned that her mum doesn’t understand what’s happening.
“It’s really upsetting to think of her like this, I worry about the long-term effects to her physical health and her mental health, as she is just sitting there getting cold,” she said.
Ms Davies’s boiler first stopped working on October 19. When an engineer came Mrs Cross was told that it needed new parts and they would come back to fit them, but this didn’t happen.