![Pinterest](https://pinterest.com/pin/create/button/?url=https://uknews.evprotec.com/mum-left-fuming-after-11-year-old-son-kicked-off-a-flight/&media=https://uknews.evprotec.com/wp-content/uploads/2022/11/a5gpak-young-boy-cueing-toilets-617973048.jpg&description=A MUM has been left fuming after her 11-year-old child was kicked off a flight and left stranded at an airport. Emma Garland's two children Jack and Scarlett were due to be making the flight from Sydney to the Gold Coast with their father, but he got called into work and was no longer able to fly. Jetstar told Emma her kids could fly without an adult but her son was removed from the planeCredit: Getty - Contributor Emma called ahead and asked airline Jetstar if the kids be allowed to make the journey, with Scarlett, who is 13, on hand to supervise. She was told it would be okay, but things played out differently once the pair had boarded the flight. The plane's cabin crew members removed Jack, 11, from the flight, saying he wasn't permitted to fly without an adult present. However, Scarlett was left alone on the plane without any real explanation as to why she and her brother had been split up. Mum Emma said both kids were beside themselves and neither could understand what had happened. She told Today: "It was one of the most horrendous days of our lives as a family," Emma told Today. "Just the fact that Scarlett and Jack were flying on their own for the first time was stressful enough, then to get the call from Jack saying he had been taken off the flight and he didn't really understand why - he was just beside himself. "No one had told Scarlett what was going on and by the time she got to the Gold Coast she was beside herself not knowing what had happened to her brother." Fortunately there were family on hand to go to the airport and collect Jack after the mistake, meaning he wasn't on his own in the airport for long. Jetstar told Today: "We sincerely apologise to Ms Garland and her family for the extremely distressing situation and acknowledge our teams should have handled the situation better." However, Emma claims she is still yet to hear from the airline, despite being promised a refund. According to the Jetstar website: "A young passenger is regarded as bein){kind=link}
A MUM has been left fuming after her 11-year-old child was kicked off a flight and left stranded at an airport.
Emma Garland’s two children Jack and Scarlett were due to be making the flight from Sydney to the Gold Coast with their father, but he got called into work and was no longer able to fly.
Emma called ahead and asked airline Jetstar if the kids be allowed to make the journey, with Scarlett, who is 13, on hand to supervise.
She was told it would be okay, but things played out differently once the pair had boarded the flight.
The plane’s cabin crew members removed Jack, 11, from the flight, saying he wasn’t permitted to fly without an adult present.