THOUSANDS of prepayment meter customers could be missing out on £400 in energy bill support this winter.
Some prepayment meter customers should have received a voucher to apply the discount to their meter but many haven’t redeemed them, according to the BBC.
Millions of households started to benefit from a £400 energy bill discount in October.
But the way in which the discount is paid will depend on the type of prepayment meter you are on.
Those on older, traditional prepayment meters are not able to receive the discount directly and will instead receive vouchers to redeem at their local top-up point.