![Pinterest](https://pinterest.com/pin/create/button/?url=https://uknews.evprotec.com/major-telecoms-firms-hitting-customers-with-surcharges-up-to-150-for-visits/&media=https://uknews.evprotec.com/wp-content/uploads/2023/09/crop-23921047-2.jpg&description=DOORBELL TAX Published : 8:02, 13 Sep 2023 MILLIONS of broadband, home phone and TV customers may be unaware that their telecoms provider charges for engineer visits. Most firms will waive fees for call-outs if the issue is a result of a fault at their end or with their own equipment. 1 Brits could be charged as much as £150 if they ask for a telecoms engineer to come to their home Credit: Alamy However, all telecom providers charge customers up to £150 for engineer visits if the fault is known to have been caused by the customer. For example, this could be if you were to have broken a broadband or landline socket or clip through your telephone cable outside. But, the rate at which firms charge for these call-outs varies considerably. Some customers could expect a charge as little as £25, but others could be forced to fork out up to £150. To add more salt to the wound, firms will also charge customers an extra fee if they miss a booked appointment . The surcharges have been dubbed a "doorbell tax" by angry Brits faced with the penalty. These fees range between £25 and £110 and depend entirely on your own telecoms provider. We've put together a list of how much these fees cost by telecoms firm below. BT If you report a fault, and BT is unable to diagnose the problem remotely, the company might send out an engineer to your property. This is free of charge if the problem is found to be within its own network. But if the engineer finds the problem is with your home wiring, your equipment, or its network has been damaged within the boundary of your property other than through fair wear and tear, you will have to pay for the engineer's visit. This is fixed at £85 per engineer visit and if you're not at home and miss an engineer visit you'll be charged £65. Plusnet Like BT, Plusnet charges customers for a call out if a fault is found to be a result of the customer themselves. This is fixed at £65 per engineer visit and if you're not at home and miss an engineer visit you'l){kind=link}
MILLIONS of broadband, home phone and TV customers may be unaware that their telecoms provider charges for engineer visits.
Most firms will waive fees for call-outs if the issue is a result of a fault at their end or with their own equipment.
However, all telecom providers charge customers up to £150 for engineer visits if the fault is known to have been caused by the customer.
For example, this could be if you were to have broken a broadband or landline socket or clip through your telephone cable outside.
But, the rate at which firms charge for these call-outs varies considerably.