 Opodo has also introduced 'advanced refunds' for customers travelling on 'trusted airline partners'. This means those customers should only have to wait an average of four days once they have submitted a claim. I asked Opodo to look into your particular case. It claims that the confusing communications were the result of conflicting information it received from British Airways regarding){kind=link}
After our reader struggled to receive compensation for a £3,000 trip that was cancelled due to Covid, our expert steps in
Gill Charlton has been fighting for Telegraph readers and solving their travel problems for more than 30 years, winning refunds, righting wrongs and suggesting solutions.
Here is this week’s question:
In early 2020 my husband and I flew business class with British Airways from Amsterdam to Cape Town. We booked through online agent Opodo and paid £3,316.88. When Covid-19 restrictions were introduced in late March, we tried to contact Opodo and BA to arrange a flight home. As we couldn’t speak to anyone, we bought replacement flights with Turkish Airlines.
For three years we have tried to get a refund on our unused return flights which were subsequently cancelled. We have been told by various agents that a refund would be processed, that no refund was due because we had used the outbound flights, and that we would be sent vouchers – which never arrived.