![Pinterest](https://pinterest.com/pin/create/button/?url=https://uknews.evprotec.com/im-a-mum-of-3/&media=https://uknews.evprotec.com/wp-content/uploads/2022/11/newspress-collage-20403399-1668254068371.jpg&description=A MUM-OF-THREE has been left without heating and hot water for seven weeks due to an error by her energy supplier. The family of four are now crammed in her mum's home after two months of struggle- and her energy supplier only offered a £60 voucher in reponse. Shanice and her family were left without heating for seven weeksCredit: Shanice Palmer / Media Wales Shanice Palmer made the decision to stay with her mother after growing "very very concerned" for the health of her young children aged 11-months, two and five, as temperatures plummet. She claimed she is especially worried about her "really ill" 11-month-old daughter who is suffering from croup - made worse by no hot water or heating. The confused mum had noticed an error on her Ovo gas meter and phoned the company over 20 times but with no help, she claimed. She told Wales Online: "I'm just losing my mind. I've had to come to my mam's house, because it's so cold in the house. "I really don't know what to do now. "I've got to stay here until it's sorted, but there's not room for us here long-term and people are having to double up and share rooms." Shanice's property had originally been fitted with a smart gas meter but this was replaced with a traditional one, and Ovo's system never registered the swap. As a result, she was sent the wrong type of pay-as-you-go card and was unable to top up her meter. According to the furious resident, she was promised by Ovo 15 times to be seen by someone, but as of yet the issue is still to be resolved. A spokesperson said: "We're very sorry for the issues experienced and can confirm the supply is back on. We've offered a goodwill gesture for the inconvenience." Ovo sent Shanice a meagre £30 after failing to provide heating for seven weeks and another £30 for the mum-of-three's hassle in securing a new card. In response Shanice said: "It's far from enough, with the heaters I'm having to use and with it being so cold. It's been such a tough time." She was told an engineer woul){kind=link}
A MUM-OF-THREE has been left without heating and hot water for seven weeks due to an error by her energy supplier.
The family of four are now crammed in her mum’s home after two months of struggle- and her energy supplier only offered a £60 voucher in reponse.
Shanice Palmer made the decision to stay with her mother after growing “very very concerned” for the health of her young children aged 11-months, two and five, as temperatures plummet.
She claimed she is especially worried about her “really ill” 11-month-old daughter who is suffering from croup – made worse by no hot water or heating.
The confused mum had noticed an error on her Ovo gas meter and phoned the company over 20 times but with no help, she claimed.