PENSIONER Steven Campbell is £470 down after paying Ovo Energy a deposit just to become a new customer due to his low credit score.
But after he was left in the dark over whether the switch had actually happened, he cancelled it – and has spent months chasing for a refund.
Steven wanted to switch from his energy company, Outfox the Market, to Ovo Energy back in June because he thought he could save money on his bills.
But the 73-year old retiree, from Swindon, was taken aback when Ovo asked him to pay a deposit of £470 due to his low credit rating.
Energy suppliers can charge a security deposit to customers looking to switch over to them.