![Pinterest](https://pinterest.com/pin/create/button/?url=https://uknews.evprotec.com/i-spent-630-on-new-phone-on-amazon/&media=https://uknews.evprotec.com/wp-content/uploads/2022/11/newspress-collage-20464597-1668716573889.jpg&description=A WOMAN who spent £630 on a new phone on Amazon has been left "horrified" after the online giant sent her wire cutters instead. Clair Wilson, 34, started "flapping and hyperventilating" when the delivery she thought contained her new OnePlus smartphone turned out to be a pair of cheap wire cutters. Clair Wilson got quite the shock when a parcel she thought contained her £630 new phone turned out to be a wire cutterCredit: BPM After calming down, Clair, from Nottingham, got in contact with Amazon customer services who guaranteed her a refund if she returned the parcel with a return label stuck on it. But after the 10-day wait period, Amazon refused to issue it. Clair received the bungled order on October 12 and immediately sent it back after discovering what had happened. She said: "I get a knock at the door and it's the Amazon delivery man. He asks for the one-time passcode, which I think is required for any purchase over £150, and I give it to him. He hands over the parcel. "It feels heavy, it looks fine, nothing out of the ordinary. He goes on his merry way and I go inside, open up the parcel and I'm horrified to see a pair of automatic wire cutters! "While this is going on my husband is playing D&D (Dungeons and Dragons) on the computer next to me and I'm just flapping and hyperventilating like 'oh my God, oh my God.' "So I get on to customer services and I'm just so stressed out at this point I can't even see straight so he helps me find the number. "I was told I could be sorted with a refund. Someone said 'all I want you to do is print out this Amazon return label, stick it to the parcel it came in and I'll make a note and we can get you a refund no problem.'" Clair posted the package on October 14 and after 10 days, she didn't hear a peep from Amazon. When she got back in touch with customer service, they tell her she sent back "the wrong item". She said: "And they're saying 'we haven't got the phone and you're asking for a refund. If you send us the phone you){kind=link}
A WOMAN who spent £630 on a new phone on Amazon has been left “horrified” after the online giant sent her wire cutters instead.
Clair Wilson, 34, started “flapping and hyperventilating” when the delivery she thought contained her new OnePlus smartphone turned out to be a pair of cheap wire cutters.
After calming down, Clair, from Nottingham, got in contact with Amazon customer services who guaranteed her a refund if she returned the parcel with a return label stuck on it.
But after the 10-day wait period, Amazon refused to issue it.
Clair received the bungled order on October 12 and immediately sent it back after discovering what had happened.