![Pinterest](https://pinterest.com/pin/create/button/?url=https://uknews.evprotec.com/hm-make-a-huge-change-to-returns-and-shoppers-will-be-livid/&media=https://uknews.evprotec.com/wp-content/uploads/2023/09/2022-unexpected-loss-fourth-quarter-791475609.jpg&description=RETURN TO SENDER Published : 13:30, 19 Sep 2023 A MAJOR fashion brand has begun charging for returns after previously offering them for free. H&M has followed in the footsteps of the likes of Boohoo, Zara and New Look and will now charge £1.99 per return. 1 H&M has begun charging for returns after previously offering them for free Credit: AFP The huge Swedish-owned retailer has updated its policy on its website. Shoppers returning parcels both in store and via courier are now charged, with the cost coming out of their refund. Those who are H&M members, which is free sign up to, still get to return their hauls for free though. On the H&M website it says: "There is a £1.99 return fee per return parcel to store or online for non-members which will be deducted from your refund." It goes on to say that shoppers won't be charged the fee if the item they're bringing back is faulty or incorrect. A spokesperson for H&M reportedly told the BBC that the new policy kicked in over the summer. The Sun has reached out to the chain for comment. You can sign up to be an H&M member on the retailer's website. The move follows other big name retailers who have brought in similar changes over the past few years since online shopping orders surged in the pandemic. New Look began charging £1.99 to return online orders as part of a nationwide trial in February. Before that Boohoo also began the practise in July last year, while continuing to offer free returns for its "premier" customers. In May 2022, fashion chain Zara also brought a fee for those looking to bring back parcels, it now charges £1.95 for the service. Next gives customers 14 days to return their orders, but still charges £2.50 to take them back. A host of retailers including Mountain Warehouse, THG and Moss Bros have also added a charge for shoppers to return items bought online. Online returns are an expensive business according to experts, and since the pandemic the number of shopping hauls returned for refunds have skyro){kind=link}
A MAJOR fashion brand has begun charging for returns after previously offering them for free.
H&M has followed in the footsteps of the likes of Boohoo, Zara and New Look and will now charge £1.99 per return.
The huge Swedish-owned retailer has updated its policy on its website.
Shoppers returning parcels both in store and via courier are now charged, with the cost coming out of their refund.
Those who are H&M members, which is free sign up to, still get to return their hauls for free though.