Uber Eats has been accused by a Newcastle family of failing to comply with their own rules – by delivering alcohol to their ‘visibly drunk’ relative who struggles with alcoholism
A family claimed delivery drivers are continuing to deliver alcohol to their “visibly drunk” loved one, who is an alcoholic.
They have claimed that Uber Eats delivery drivers continue to deliver alcoholic beverages “at all hours” and their relatives were able to use the app whenever they wanted more. The family, who aren’t named for the protection of their loved one, said Uber Eats is failing to comply with its own policy to refuse delivery to anyone visibly intoxicated.
According to the family, delivery drivers have provided alcohol to their visibly drunk relatives on multiple occasions since March, an issue which Uber Eats said it is looking into and would take “very seriously”. They said their couriers are regularly reminded that alcohol should not be delivered if the recipient is drunk.
The relative admitted to their family they had been intoxicated when receiving the numerous deliveries to their home. One family member told ChronicleLive: “This is going back months with this delivery service. He has been getting deliveries since May at various times including daft o’clock in the morning.