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Energy bills, your rights and how to get help – as Ofgem confirms new price cap

Ofgem has just announced its energy price cap will fall again to £1,923 for the average bill from October 2023 – here is everything you need to know about your bills

Lots of the problems we face in life don’t go away. They just get put to one side while we concentrate on more important matters.

The cost of living crisis has continued to distract us over the last few months, but for most people, the focus has been on rocketing mortgage rates and the escalating prices at the supermarket. But problems with our energy bills have not vanished.

According to Citizens Advice, there’s been a 17% increase in people seeking help with energy debt in the first six months of 2023. That’s a whopping 46,431 people. Most had average debts over £1,700. Most alarmingly, 7.8 million people are estimated to have borrowed to pay their energy bills from January to June this year.

What’s worse is these figures are likely to be the tip of the iceberg. The vast majority of people I speak to who are in debt with the energy bills are afraid to speak up or don’t know where to turn. I’m deeply concerned that thousands, if not millions of people are suffering in silence and teetering on the brink of going under.

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