 A dad who flew to Hungary to collect a passport because of 'postal delays' has criticised Royal Mail for offering him a book of stamps as compensation Atilla Cseke, from St Andrew's in Scotland, spent £300 on the overnight trip when his daughter's passport still hadn't arrived ten days after it was posted from the Hungarian consulate in Edinburgh. His son Mate's passport was sent on the same day in early May as the one for Liah and arrived at their home two days later, so Mr Cseke assumed hers had been lost. The day after he cancelled Liah's application and ordered a new passport the original one arrived but because of the cancellation was no longer valid. Fearing the new one wouldn't arrive in time for a planned family holiday in Gran Canari on July 12, he booked the flight to Hungary for July 4 and asked Royal Mail for compensation. However, he was shocked to learn all they could offer him was eight first class stamps, worth £7.60. According to Mr Cseke, he was told he wouldn't receive more because the passport did arrive in the end. Mr Cseke pictured with his family (Picture: Attila Cseke/SWNS) He said: 'They are just not considering the human element of this at all. The whole thing was very distressing. 'It was shocking to see how a big company can approach a situation like this. 'I've worked in hospitality for years – it's really important to remember you're dealing with a person, not just a case number. 'They said they'd followed the process, but I feel this just ridicules the customer.' The family holiday was particularly special because it was to mark Mr Cseke and his wife's Anita's 50th birthdays as well as their 15th wedding anniversary. Mr Cseke explained: 'We were in a very bad situation. No-one could see where the passport was. 'The consulate said to cancel the passport and apply again, and said it would be quicker to){kind=link}
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A dad who flew to Hungary to collect a passport because of ‘postal delays’ has criticised Royal Mail for offering him a book of stamps as compensation
Atilla Cseke, from St Andrew’s in Scotland, spent £300 on the overnight trip when his daughter’s passport still hadn’t arrived ten days after it was posted from the Hungarian consulate in Edinburgh.
His son Mate’s passport was sent on the same day in early May as the one for Liah and arrived at their home two days later, so Mr Cseke assumed hers had been lost.
The day after he cancelled Liah’s application and ordered a new passport the original one arrived but because of the cancellation was no longer valid.