As the Telegraph’s motoring expert, I weigh in on your car dilemmas to save you money and make your driving life easier
When I collected my new Toyota C-HR, I was told there was only one key as there was a shortage of chips to make them, and the spare key would arrive later. I’ve chased the dealer and Toyota on a regular basis, but I keep being told that the key is not available and they can’t tell me when it will be.
But when I contacted another Toyota dealer, they said they could supply a spare in seven to 10 days, at a cost of approx £450. Neither the selling dealer nor Toyota customer services have explained why the key is available there, but not to me, and both have refused to refund me if I buy one. Can you find out what’s going on?
– DC
As with so many spare parts, Toyota – including its luxury sub-brand Lexus – is having a problem supplying keys at the moment as a result of the global superconductor shortage.