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HomeSourcesmirror.co.ukAldi staff left with 'awful feeling' over bag rule that could see...

Aldi staff left with ‘awful feeling’ over bag rule that could see customers turned away

While Aldi confirmed the rule is “not a national policy”, the supermarket’s bag measure has caused irk among staff members, one of whom posted on Facebook this week

An Aldi employee has said it is an “awful feeling” to have to ask customers to have their bags searched at the tills.

The supermarket has introduced the rule at some of its stores and, while it is “not a national policy” and not new, the retailer stresses it helps prevent shoplifting. The offence has become more common across the industry over the course of the cost of living crisis.

In a post on an Aldi Facebook Group, one worker said: “New policy at Aldi, all empty shopping bags must be on the belt plus all shopping.” They also noted that the policy “came in force” last week. Another Aldi worker commented sharing that it was an “awful feeling” having to ask customers.

Checks are carried out by security guards at some branches to ensure none of the shop’s items, which haven’t been paid for, are in bags. Those who do not comply with the bag checks will be refused the sale, an employee told The Grocer Magazine this week. Shoppers walking out of the store could also be stopped by security if they are suspected of theft.

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