. We finally flew to New York with Singapore Airlines. I put in a claim to Aer Lingus for £8,800 to cover hotel and meal costs for four days, cancellation of the original transatlantic flight, and two incidents of denied boarding. Six weeks later all I have had is an acknowledgement. Can you help? – FR Dear FR, Airlines have struggled to recruit and train staff since the pandemic and clearly the agents you dealt with did not know the limitations of codeshare agreements. To make this mistake once is bad enough but twice is unforgivable. I contacted Aer Lingus and asked it to expedite your claim. It sincerely apologised and said it would pay £2,524 towards your expenses and £1,560 (£520 per person) for denied boarding under Regulation 261/2004. Compensation under that regulation is designed to cover consequential losses resulting from delays like this so it is not paying for your unused apartment in New York. Under my direction, yo){kind=link}
The carrier cancelled the New York flight from Dublin and redirected the readers to Frankfurt where they were refused boarding
Gill Charlton has been fighting for Telegraph readers and solving their travel problems for more than 30 years, winning refunds, righting wrongs and suggesting solutions.
Here is this week’s question…
My husband, son and I were due to fly Newcastle-Dublin-New York with Aer Lingus on July 24. Due to “crew illness and extraordinary operational challenges” the Dublin-New York leg was cancelled with 48 hours’ notice. Aer Lingus suggested we fly to Dublin as planned, stay overnight at its expense, and fly via Frankfurt the next day. There was no other option to save our US holiday.
In Frankfurt we were refused boarding by Lufthansa which was operating the flight for United Airlines. Staff said they could see us on the passenger list but there were no tickets issued.