Our reader’s widowed and elderly mother was left with no heating and British Gas ignored her calls for help
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Dear Katie,
Earlier this year, my father unexpectedly died having just moved with my mother to Surrey to be nearer to me and my sister. My mother, who is a pensioner, is now alone in a new property and trying to get to grips with sorting out household responsibilities such as utilities and insurance on her own.
Back in August, she booked a routine appointment for her fully functioning and intact boiler to be serviced. British Gas sent a contractor who reported that the boiler had a broken combustion cap that needed to be replaced. He turned off her gas and left.