![Pinterest](https://pinterest.com/pin/create/button/?url=https://uknews.evprotec.com/we-win-back-over-23k-for-energy-customers-in-billing-blunders/&media=https://uknews.evprotec.com/wp-content/uploads/2023/09/tp-off-platform-squeeze-team.jpg&description=RECORD numbers of customers have sought help with energy debt this year, even before winter sets in. More than 46,000 went to Citizens Advice over the past six months, up 17 per cent in a year. 3 Victoria Wood saw her bill cut from £1,733 to £800 after Sun Money stepped in to help Credit: Chris Balcombe The average energy debt of those seeking help has risen by a third since 2020, to £1,711. But many of the readers who write to Sun Money face a battle over debts they don't even owe. Today we speak to those driven to despair by disputes over huge bills. We've helped them claw back more than £23,000. Leah Milner, Laura Purkess and James Flanders explain how you, too, can get unfair demands overturned . . . 'It's irresponsible to take big amounts without warning' £1,733 cut to £800 BEAUTY business owner Victoria Wood, 44, from Felpham, West Sussex has had no end of grief with So Energy since agreeing to have a smart meter fitted last September. An engineer damaged a gas pipe and the gas had to be disconnected so Victoria could not cook, or heat her home, for three weeks before someone returned to fix the pipe. She says: 'I logged into my account from time to time and it showed I was always in credit. 'I didn't think much of it as I'm so careful, barely using the heating, and lighting candles in the evening. I thought I must have built up a lot of credit. "On top of that there were government energy bill discounts.' But on August 31, Victoria, who runs greenerbeauty.com, got an email from So apologising for an invoicing glitch and attaching 12 bills for the past year. 'I felt sick. It said £1,733 would be taken on September 13, less than two weeks' time. I couldn't allow the money to come out or I'd default on my mortgage. It's irresponsible to take that amount with so little warning.' Victoria says she had no choice but to cancel her direct debit, something not normally advised. When we contacted So Energy, it halved her bill to £800. So Energy says: 'We are proud to){kind=link}
RECORD numbers of customers have sought help with energy debt this year, even before winter sets in.
More than 46,000 went to Citizens Advice over the past six months, up 17 per cent in a year.
The average energy debt of those seeking help has risen by a third since 2020, to £1,711.
But many of the readers who write to Sun Money face a battle over debts they don’t even owe.
Today we speak to those driven to despair by disputes over huge bills. We’ve helped them claw back more than £23,000.