![Pinterest](https://pinterest.com/pin/create/button/?url=https://uknews.evprotec.com/retired-midwife-paid-neighbours-energy-bill-for-six-years-after-meter-error/&media=https://uknews.evprotec.com/wp-content/uploads/2023/09/0_ScottishPower-compensation.jpg&description=Judith Stenner, 72, from Manchester, moved into her flat in 2016 and saw her energy bills shoot up from around £60 a month to more than £400 after a family moved into the flat next door Judith's energy provider at the time of the mix up was ScottishPower A retired midwife unknowingly paid her neighbour's energy bill for several years due to a huge error. Judith Stenner, 72, from Manchester , originally paid £60 a month when she moved into her flat in 2016. A new family moved into the flat next door in 2018 - and then she started noticing her bills creep up. Her energy bills reached an eye-watering £400 a month over last winter. When Judith questioned her energy bill, she was told by her provider ScottishPower that she was classed as a "high energy user". The mother-of-two and breast cancer survivor had tried lowering her energy usage, which included rarely cooking at home, switching all electrical appliances off, and turning her heating off during the winter months - but her bills continued to rise. Judith told PA Media she went into a "numb phase that nobody is believing you and nobody is listening" as she struggled to resolve the issue with ScottishPower. Her daughter, Semra Kurutac got involved in April of this year and after repeatedly taking meter readings, she worked out her mother's energy bill of £400 a month over the winter should've been around £80 a month based on her current usage. Semra said: "Mum's had electricians round to check her appliances in her flat, she's even gone and got a new immersion heater installed that we now know was completely unnecessary." It was finally identified this summer that her meter was crossed - although it took another 14 weeks for further necessary changes to be made. Her case was also raised in the House of Commons, where it was heard she had been overpaying for six years but the error had only become apparent when the family moved in next door in 2018. Labour MP Afzal Khan, who represented Judith as the MP for Mancheste){kind=link}
Judith Stenner, 72, from Manchester, moved into her flat in 2016 and saw her energy bills shoot up from around £60 a month to more than £400 after a family moved into the flat next door
A retired midwife unknowingly paid her neighbour’s energy bill for several years due to a huge error.
Judith Stenner, 72, from Manchester, originally paid £60 a month when she moved into her flat in 2016. A new family moved into the flat next door in 2018 – and then she started noticing her bills creep up. Her energy bills reached an eye-watering £400 a month over last winter.
When Judith questioned her energy bill, she was told by her provider ScottishPower that she was classed as a “high energy user”. The mother-of-two and breast cancer survivor had tried lowering her energy usage, which included rarely cooking at home, switching all electrical appliances off, and turning her heating off during the winter months – but her bills continued to rise.
Judith told PA Media she went into a “numb phase that nobody is believing you and nobody is listening” as she struggled to resolve the issue with ScottishPower. Her daughter, Semra Kurutac got involved in April of this year and after repeatedly taking meter readings, she worked out her mother’s energy bill of £400 a month over the winter should’ve been around £80 a month based on her current usage.