Premium Bonds customer goes into overdraft after payment error

A person spoke of their frustration trying to buy Premium Bonds (Image: GETTY) A frustrated Premium Bonds customer has slammed provider NS&I’s ‘useless IT’ after they struggled to purchase Bonds for their relative. Twitter user @Bethnalboi64 claimed they were trying to buy Bonds for their nephew but they repeatedly were unable to fully process the payment through the NS&I website. They told NS&I: ‘Each time I authorised the payment from my bank your website said I had pressed the back button, data was cleared and to try again. ‘I now have receipts/pending payments on my account. I want my money returned.’ The provider said in response: ‘We’ll need to see what happens with the funds whether the payments are accepted or not as the system is automated. A person spoke of their frustration trying to buy Premium Bonds (Image: Getty) ‘If they’re not automatically refunded within three to five working days, you can give us a call to request the cancellation of the payments.’ The customer was not satisfied with this response. They said: ‘Not good enough, I am now overdrawn because of your incompetence. ‘As a Government organisation this should be a simple task for you to carry out. I haven’t done anything wrong, I followed your website’s instructions to the letter yet have to wait because of your useless IT.’ A person spoke of their frustration trying to buy Premium Bonds (Image: Getty) NS&I then directed the person to a contact page on the group’s website where they could file a complaint. A person buying Premium Bonds has to buy at least £25 worth of Bonds so if an individual accidentally makes a purchase several times, they could soon spend a lot. An individual can hold up to £50,000 in Bonds and each £1 Bond has an equal chance of winning in the monthly prize draw. Each prize draw includes two jackpot prizes for £1million and other large cash prizes for £100,000 and £50,000. The monthly prize draw currently has a win rate of 24,000 to one after the chances of winning recently increased. But savers should note the winners are chosen at random so a person may go a long time without winning any prizes. For the latest personal finance news, follow us on Twitter at @ExpressMoney_.