 recommendations. With 38% of us trusting a WOM recommendation to hire a tradesperson a worrying 30% admit to not doing further checks of reviews – putting them at risk of hiring a rogue trade. To guard againts this, Checkatrade has produced a hiring advice guide to help you stay clear of the cowboys The guide encourages people to always do a follow up check on any recommendations given. Mark Bowden, Interim CEO at Checkatrade said: 'With almost a quarter of people set to be doing home improvement work this August Bank Holiday, we want to ensure they don't get caught out by a word-of-mouth (WOM) fail. "While WOM recommendations can be great, it's important for homeowners to take the time to check a tradesperson's portfolio, reviews, ask for references, proof of qualifications and to source up to three quotes. The study of 2,000 adults 1 found 49% of Brits have been left disappointed by only trusting a WOM recommendation with restaurant (13%), hairdressing (9%) and plumbing (8%) services the most common WOM fails. While WOM recommendations can be helpful in finding a tradesperson, there are times when a suggestion can go wrong. As a result, just over a quarter will hire a professional to re-do the work (26%), fix the issue themselves (25%) or pay more to have the work re-done (23%). A fifth of us (20%) of us will complain to others behind closed doors, and 1 in 10 have even lost a friendship or relationship with the person who provided th){kind=link}
We all like a word of mouth recommendation when it comes to tradespeople but we need to do more when it comes to sourcing the best people
There’s nothing better than than hiring the right person to do the right job â but it isn’t always plain sailing.
One in four of us are intending to carry out home improvement work this August bank holiday weekend â and we often need a tradesperson to carry out the job.
But new research from Checkatrade reveals that Brits are £13.6 billion out of pocket due to not checking up on word of mouth (WOM) recommendations.
With 38% of us trusting a WOM recommendation to hire a tradesperson a worrying 30% admit to not doing further checks of reviews â putting them at risk of hiring a rogue trade.