![Pinterest](https://pinterest.com/pin/create/button/?url=https://uknews.evprotec.com/furious-wilko-customers-left-chasing-missing-orders/&media=https://uknews.evprotec.com/wp-content/uploads/2023/08/shopper-leaves-branch-wilko-west-835821016.jpg&description=HARD TIMES Published : 12:19, 12 Aug 2023 Updated : 12:19, 12 Aug 2023 FURIOUS Wilko customers have been left chasing missing orders after the chain shut its helplines after calling in administrators. Shoppers have been struggling to get hold of Wilko's customer service team and some have waited for days for a reply to their queries. 1 Wilko customers have been left chasing missing orders after the chain collapsed Credit: AFP The complaints have poured in on social media , with customers asking why they're still waiting for their orders. Some say they can't get hold of Wilko to ask about when their goods will be delivered. Writing on Facebook , one shopper said: "It'd be great if my order would actually arrive and if I could get a response from the customer service team." While another on X, formerly known as Twitter , said: "@LoveWilko Mine and my partner's furniture has gone missing! No one is answering us and it was meant to have arrived six days ago." And a third wrote: "I had a delivery dispatched and was due to arrive on 3rd august. It's not arrived and I'm now £150 worse off. "I know it's very tough for you all at the moment. But would like to know what's happened with my order. Thanks" The Sun has contacted Wilko and administrators PricewaterhouseCoopers (PWC) for comment. Wilko has now stopped processing click-and-collect orders meaning shoppers can no longer order online and pick up the delivery in their nearest store. It had already suspended its home delivery service before administrators were appointed. Wilko has been in a race to find a new owner after filing a notice of intent to appoint administrators last week. Currently, all 400 shops are continuing to trade as usual but fears have been growing over the future of the chain, as well as 12,000 jobs . It comes as The Sun revealed that a sale could come as early as the end of next week . It is not yet known if a buyer could save stores and the brand, or could just purchase the brick and mortar si){kind=link}
FURIOUS Wilko customers have been left chasing missing orders after the chain shut its helplines after calling in administrators.
Shoppers have been struggling to get hold of Wilko’s customer service team and some have waited for days for a reply to their queries.
The complaints have poured in on social media, with customers asking why they’re still waiting for their orders.
Some say they can’t get hold of Wilko to ask about when their goods will be delivered.
Writing on Facebook, one shopper said: “It’d be great if my order would actually arrive and if I could get a response from the customer service team.”