 An EasyJet passenger refused to leave a shuttle bus at Bristol Airport for over half an hour following a row over the size of his cabin bag. Norman Matheson ended up in a standoff with airline staff when he was told his carry-on bag was too large during an attempt to board a flight from Bristol to Glasgow Speaking to Bristol Live, Norman said he had used the same bag during flights on a number of occasions without any issue until his luck finally ran out. He told the publication he'd flown to Bristol to attend his father-in-law's funeral, but hit a problem on the way home. 'I wasn't expecting any issues when I rolled up at the gate to scan my boarding pass,' he said. Norman was stopped during a flight from Bristol to Glasgow (Picture: Bristol Live/BPM Media) 'He (a staff member) looked at my bag, said it was too large and I had to pay £49. My ticket only cost £50. I told him that this was the fourth time I had used the bag on an EasyJet flight as I've travelled with the bag before from Glasgow to Gatwick Airport.' He said that the staff member said there was no proof and asked him to put his bag in the size-checking bin, but it would not fit horizontally. Mr Matheson said: 'I asked him if they could waive the fee and put the bag in the hold. 'It was an emotional time. There were no issues with the bag on previous flights, I was just looking for a bit of empathy,' he said. He asked to speak to a manager to make a formal complaint. He spoke to two managers who both agreed with what the staff member had told him. Norman said: 'I just walked on to the bus. I decanted my bag into a shopping bag, but was told I had to go through the gate again,' he said. Norman said he refused to leave the bus and security were called. The other passengers were taken off and boarded on to a new bus to take them to the plane. Norman claims that when all the other passengers had left, the security c){kind=link}
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An EasyJet passenger refused to leave a shuttle bus at Bristol Airport for over half an hour following a row over the size of his cabin bag.
Norman Matheson ended up in a standoff with airline staff when he was told his carry-on bag was too large during an attempt to board a flight from Bristol to Glasgow
Speaking to Bristol Live, Norman said he had used the same bag during flights on a number of occasions without any issue until his luck finally ran out.
He told the publication he’d flown to Bristol to attend his father-in-law’s funeral, but hit a problem on the way home. ‘I wasn’t expecting any issues when I rolled up at the gate to scan my boarding pass,’ he said.