Ryanair, British Airways and easyJet received the most complaints related to lost, damaged or delayed bags according to new research
Ryanair customers’ bags were lose more than any other airline in the UK over the past five years, new figures show.
The budget airline received close to 1,000 luggage related complaints between 2018 and the third quarter of 2022, according to figures obtained by Forbes Advisor. Complaints related to lost, damaged or delayed luggage.
British Airways – which is the largest UK airline – second worst when it came to luggage complaints, with 844 in the past five years. EasyJet was in third place with 565 complaints. The figures do not take into account an airline’s total passengers numbers, meaning you may not be more likely to lose or have your bag damaged on Ryanair than, for example, Iberia.
A survey recently found that 28% of UK passengers have experienced problems with airlines mishandling hold luggage while travelling in the last five years, with 2% of those asked having lost a bag and never had it recovered again.