Amid a downturn in customer service standards new technologies could help bridge a widening gap
“This is Luna,” says Kiryl Chykeyuk, motioning me towards a woman dressed in a red suit at the back of the room.
Luna shifts about awkwardly, occasionally placing her hand on her hip, then holding it limp by her side, before cycling through the motions again, in a way that is sort of but not quite human.
Luna can be forgiven, of course, because she is not a human, but a hologram.
What I am looking at is an avatar generated entirely by artificial intelligence, projected in 3D by hundreds of rapidly spinning LEDs.