The past 13 years have seen new technology and advances in the use of AI, automation and data science that frankly we couldn’t have dreamed of in 2010. The apps that we use every day in our work and personal lives – Spotify, Uber, the Times app – all have embraced innovation and used technology to improve the services they offer. The same cannot be said for the Department of Work and Pensions.
Despite a £1 billion IT budget, the department has a chequered history with technology. While it was rightly praised for successfully administering an increased benefit caseload in the pandemic, other projects have been beset by delays and problems. Take the pensions dashboard, for example – reset after millions of pounds have already
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