![Pinterest](https://pinterest.com/pin/create/button/?url=https://uknews.evprotec.com/nvidia-investigates-melting-graphics-card-cable-reports/&media=https://uknews.evprotec.com/wp-content/uploads/2022/11/127646272_e71565ed-17da-4c5a-9c25-4330bb01030e.jpg&description=Image source, NvidiaImage caption, The Nvidia RTX 4090 is at the top end of the graphics card-marketGraphics card-maker Nvidia is investigating reports its latest cards may be causing power cables to melt.Social-media users posted photos online appearing to show damage to the cable used to power the Nvidia RTX 4090, launched in October 2022.They claimed the graphics card, which retails for £1,699, was "melting" the adapter supplied in the box.Nvidia told BBC News it was looking into the claims."We continue to investigate the reports - however, we don't have further details to share yet," it said. It was "committed to supporting our customers" and would provide an expedited return service.The graphics card is the most powerful yet from Nvidia - but this comes at a cost of drawing 450W of power - about half that of a typical microwave.It allows gamers to play the latest releases at the highest fidelity yet - with 4K resolution and maxed-out settings.The graphics card proved popular at launch, with UK stock selling out on Nvidia's website within 10 minutes.The adapter has 12 pins, arranged in two rows of six. In the photos posted online, one or more of these pins appear malformed.Image source, Redditor General-Avocado7603Image caption, A photo posted online showing damage to the Nvidia graphics-card adapterJonathan, based in Sweden, one of the people who shared pictures of his graphics card on social media, told BBC News he had been "really surprised and mad" when he discovered the issue."I really need the graphics card for my work," he said. "I cannot do any work without it."After the damage, I made a Reddit post, out of frustration - and later, Nvidia contacted me personally. The only thing they did was ask me to [return the card]."Nvidia should make a public announcement about this issue."Image source, Redditor slap_shot18Image caption, A different user shares their adapter - with the top-right pin appearing to be affectedAnother user, Nicholas, felt "unlucky and a){kind=link}
Graphics card-maker Nvidia is investigating reports its latest cards may be causing power cables to melt.
Social-media users posted photos online appearing to show damage to the cable used to power the Nvidia RTX 4090, launched in October 2022.
They claimed the graphics card, which retails for £1,699, was “melting” the adapter supplied in the box.
Nvidia told BBC News it was looking into the claims.
“We continue to investigate the reports – however, we don’t have further details to share yet,” it said.