A FORMER BA pilot has revealed a phrase they will never use when speaking to passengers – as it can scare them.
Ex-British Airways captain Tim Pottage has shared some of the secrets of the cockpit, especially about what their announcements really mean.
And even the way they phrase things can make a huge difference in keeping travellers calm.
He told the Independent that they would never start a sentence with “I’m afraid” if sharing some bad news.
He explained it was “in case an anxious passenger latches on to it and says to their neighbour: “Did you hear that? Oh my God, the pilot is afraid”.